I've been a customer of Northbay Automotive for 20 years, with 4 different vehicles (Saturn, Subaru, another Saturn, and Prius) over that time. From basic service and tires to diagnosis and repair of tricky intermittent problems, they have always been great at convenient scheduling, reliable repair and follow-up, and good communication. I also wanted to mention that Northbay Automotive (one word, on the south end of town) is not at all related to the fleeting existence (?) of North Bay Automotive (two words, north end of town) which arrived a couple of years ago, and proceeded to get bad reviews and confuse people. Stick to the south end of town folks, and you can also enjoy nearby eateries. (Mr. Mom's, Aqus). I realize I'm sounding like the Chamber of Commerce, but I'm not. I'm a neighbor, and am happy to have such good businesses in my 'hood.